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For your reference, we have included the original job posting below.
Customer Service Representative
Job Number:
22502034
Company Name:
Startek
Job Location:
Lynchburg, VA US
Job Category:
Customer Service
Minimum Education:
High School Diploma
Customer Service Representative
IF SO, YOUR SKILLS MAY TRANSFER!! Do you enjoy providing great customer service but are looking for a career change with advancement opportunities and a great benefit package? THEN WE MAY BE A MATCH FOR YOU! STARTEK
CAREERS ARE JUST MORE FUN HERE!!
We are looking for candidates who have a true heart for customer service!
Its not WHAT we do that makes StarTek different; but rather, HOW we do it. We are able to deliver award-winning quality results through our people, processes, and passion. When you succeed, we succeed. We foster a culture of "recognizing possibilities". In our talent search this means we take the time to look for individuals who have a heart for customer service, a promise of employee contribution, and the potential to grow with our company. When you come on board, we then provide you with a full employee development program to include ongoing paid training, coaching, mentoring, and leadership experiences to help you reach your StarTek possibility with ease.
Why all the talk about StarTek? Because more and more of the worlds largest and best known companies are asking us to help them provide world class customer care services. StarTeks state-of-the-art inbound customer call centers and expert staff bring communications and professionalism to a whole new level.
Need Proof? Just look to such prestigious business publications as Forbes, fortune Magazine, and Business Week. Theyve all recognized the way we care for our customers and employees and rank us as one of the fastest growing business process management companies in the world. Yes the world!
Why work (and play) at StarTek? We believe that having fun at work keeps all of us excited about what we do: Caring for our customers. Thats why we work so hard to make StarTeks well designed, first rate facilities such exciting and positive places to develop your career and make new friends. In our "work hard-play hard" atmosphere, your day may include teaching a customer how to program his new blackberry, resolving a text messaging billing issue, taking first place in the staff pie eating contest, learning the latest cell phone upgrade technology, or helping shave your supervisors head for meeting your group goals! Suits dont suit you? No problem! Our comfortable business casual work environment keeps your attention on the job at hand.
If you are looking to get on board with a company thats really going places, truly values employees, and helps people in the process, StarTek is what youve been looking for.
StarTek Cares - We Protect You
At StarTek, we offer a broad range of employer-sponsored benefits to support your financial and personal needs. Medical Plan Dental Plan Vision Plan Health Care and Dependent Care Flexible Spending Accounts Life Insurance Paid Time Off Paid Holidays Paid Overtime Excellent Employee Referral Program Employee Stock Purchase Program 100% Employer Paid Employee Assistance Program with: o Emotional, personal and stress-related concerns o Marriage, Family and Relationship Problems o Health and Wellness o Chemical Dependency o Elder and Caregiver Resources o Convenience and Pet Services o Legal Questions o Financial Information
POSITION OVERVIEW:
This position is responsible for responding to customer inquiries and concerns. Explain company products/services and the ability to recommend various products/services to meet the customers needs. Ensures customers receive efficient and courteous service. Work is performed under direct supervision.
Requirements: Job Duties and Expectations: Responds to customer inquires regarding service, billing, equipment, features, activations, and/or changes to account information taken via telephone, mailings, fax, or e-mail. Utilizes computer/on-line guidelines in responding to customer inquiries. Informs customers about services available and assesses customer needs. Handles customer problems related to product function or the replacement of defective parts. Completes, processes, and maintains applicable paperwork and records. Gathers information, researches/resolves inquiries and logs customer calls. Handles disgruntled and dissatisfied customers in a courteous and professional manner. Strives to resolve customer issues on the first call without having to transfer callers. Follows escalation procedures as needed. EXPERIENCE: Requires 3+ months experience working with people and providing them with service such as retail or restaurant experience. Must be comfortable working on a computer and talking on the phone! Any previous call center experiences a plus!
StarTek is an Equal Employment Opportunity /Drug-Free Workplace employer.
